For Userlike accounts opened before 13.06.2025:
The contractual relationship
The integration runs via the official WhatsApp Business API and requires verification by WhatsApp/Facebook. Our certified partner and official Business Solution Provider 360dialog handles the communication with Facebook and will support you at every step in this process.
Userlike provides an interface to 360dialog. With our WhatsApp channel, you have a surface to receive and respond to WhatsApp messages in your Userlike Message Center.
All messages you receive in Userlike (regardless of which channel they come through, such as WhatsApp, Threema, SMS, etc.) are processed within our system by our hosting service provider Hetzner Online GmbH in Germany. If you send messages to external systems, e.g., via the WhatsApp channel, the service providers of the external systems have a direct contractual relationship with you.
Your company therefore enters into contractual relationships directly with 360dialog and WhatsApp (through your Business Manager Account).
From April 12, 2024, the hosting of data for WhatsApp messages via Meta's Business Platform will be provided through their cloud servers. For this, you also enter into a contractual relationship with Meta.
Data processing
As with our website chat, you receive messages and contact data from messaging app channels like WhatsApp as part of conversations. This means that the contact data and messages that you process from your customer via the WhatsApp API can be accessed via "All Conversations".
However, WhatsApp independently collects user data when WhatsApp is used, which is regulated through consent to WhatsApp's terms of use. This data collected by WhatsApp is not processed by you or the WhatsApp Business API.
The controller for the WhatsApp messenger service within the meaning of the GDPR is WhatsApp Ireland, and the competent supervisory authority under GDPR is the Irish Data Protection Commission.
The terms for hosting with Meta can be found here:
What is special about the WhatsApp Business API?
Unlike WhatsApp Business, address book data is never automatically synchronized when using the WhatsApp Business API and therefore not sent to WhatsApp.
When you use the API, you are not using a WhatsApp app. Instead, the infrastructure is set up by a "Business Solution Provider," which are certified by WhatsApp to ensure responsible use of the API. With our interface, you then have the surface to communicate with your customers via WhatsApp. The messages between WhatsApp and the 360dialog API are end-to-end encrypted.
For Userlike accounts opened after 13.06.2025 OR existing accounts that want to connect WhatsApp in a new organization from 13.06.2025:
The contractual relationship
The integration runs via the official WhatsApp Business API and requires verification by WhatsApp/Facebook. You also need a verified Meta Business Account before you can proceed.
With our WhatsApp channel, you have a surface to receive and respond to WhatsApp messages in your Userlike Message Center.
All messages you receive in Userlike (regardless of which channel they come through, such as WhatsApp, Threema, SMS, etc.) are processed within our system by our hosting service provider Hetzner Online GmbH in Germany. If you send messages to external systems, e.g., via the WhatsApp channel, the service providers of the external systems have a direct contractual relationship with you.
Your company therefore enters into contractual relationships directly with Meta and WhatsApp (through your Business Manager Account).
Since April 12, 2024, the hosting of data for WhatsApp messages via Meta's Business Platform has been provided through their cloud servers. The terms for hosting with Meta can be found here:
https://www.facebook.com/legal/Meta-Hosting-Terms-Cloud-API
Data processing
As with our website chat, you receive messages and contact data from messaging app channels like WhatsApp as part of conversations. This means that the contact data and messages that you process from your customer via the WhatsApp API can be accessed via "All Conversations".
However, WhatsApp independently collects user data when WhatsApp is used, which is regulated through consent to WhatsApp's terms of use. This data collected by WhatsApp is not processed by you or the WhatsApp Business API.
The controller for the WhatsApp messenger service within the meaning of the GDPR is WhatsApp Ireland, and the competent supervisory authority under GDPR is the Irish Data Protection Commission.
What is special about the WhatsApp Business API?
Unlike WhatsApp Business, address book data is never automatically synchronized when using the WhatsApp Business API and therefore not sent to WhatsApp.
When you use the API, you are not using a WhatsApp app. Instead, the infrastructure is set up by a partner who provides access to the interface (API). With our interface, you then have the surface to communicate with your customers via WhatsApp. The messages between WhatsApp and the Meta Cloud are end-to-end encrypted.