To ensure a smooth functionality of our software, the following data of end-users can be acquired, saved and used.
- Chat Transcripts
- email address (optional)
- name (optional)
- location (country, city) (optional)
- browser type (optional)
- operating system (optional)
- device (optional)
- number of page impressions (optional)
- number of site visits (optional)
- referrer (optional)
- URL (on which the chat has started)
- survey before and after the chat (optional)
- chat topic (optional)
- chat status (new, pending, closed)
- chat rating after the chat (optional)
- chat duration
- date of the chat
- user generated content
- links to social profiles (LinkedIn, Facebook, Twitter) (optional)
- profile picture of social network (optional)
- optional data fields, which the business hands over to Userlike (optional)
- IP address
To provide you with the best Userlike experience, we acquire, save and use the following of your data:
- Company data
- company
- language
- time zone
- country
- service hours
- payment information (e.g. credit card, SEPA)
- analytics data about the chat performance
- Profile settings of the Operator
- username
- first name
- surname
- alias name
- email address
- language
- time zone
- Operator group
- profile photo
- Chat Transcripts
- analytics data about the chat performance