This is Userlike's template for the Privacy Policy statement. We recommend to add this text to your website's terms & conditions section, as this is required under the regulations of some countries. If you already have a privacy policy statement for your use of Google
Analytics or similar tools, you can paste this text below it.
Please adjust this disclaimer according to the information between the square brackets [ ]:
This website uses Userlike, live chat software produced by the company Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany. You can use Userlike to chat with our employees in real-time. At the start of the chat, the following personal data is collected [adjust according to your widget
settings]:
- Date and time of the chat,
- Browser type/version,
- IP address,
- Operating system used,
- URL of the previously visited website,
- Amount of data sent. And if provided by you: first name, surname, and e-mail address.
Depending on the course of the conversation with our employees,
further personal data may be provided by you in the chat. The nature of
this information depends heavily on your request or the problem you are
describing.
All our employees have been trained in data protection and in the
handling of customer data. All our employees are obliged to maintain
confidentiality and have accordingly signed an addendum to their
employment contracts which obliges them to maintain confidentiality and
observe data protection.
By accessing the [your website name] web page, the chat widget is
loaded as a JavaScript file from AWS Cloudfront. The chat widget
technically represents the source code executed on your computer that
enables the chat.
In addition, [your company name] stores the history of live chats.
The purpose of this is to save our customers from having to go through a
long history of requests, and for us to constantly monitor the quality
of our live chat service. Processing is permitted pursuant to Art. 6
Para. 1 Book f, GDPR. If you do not wish your live chat history to be
stored, please do not hesitate to contact us using the contact details
listed below. Stored live chats and any other of your data will then be
deleted by us immediately.
The storage of chat data also serves the purpose of ensuring the
security of our information technology systems. This is also our
legitimate interest, which is why processing is permitted under Art. 6
Para. 1 Book f, GDPR. The legal basis for the processing of the data
provided in the chat is also Art. 6 Para. 1 Books b and f, GDPR.
Further information can be found in the <a
href="http://www.userlike.com/terms#privacy-policy">Data processing
terms of Userlike</a> UG (haftungsbeschränkt).