All documents

Getting to know Userlike

Can I see a Userlike Product Tour?Can I see a Userlike Product Tour?How do I get started with Userlike?How do I get started with Userlike?What is Userlike?What is Userlike?Can I test Userlike for free?Can I test Userlike for free?Which browsers are compatible with Userlike?Which browsers are compatible with Userlike?What are Userlike's service hours?What are Userlike's service hours?Will Userlike slow down my site?Will Userlike slow down my site?Do I need a developer to set up Userlike?Do I need a developer to set up Userlike?

Data Privacy

Which Privacy Policy text can you suggest for my webpage?Which Privacy Policy text can you suggest for my webpage?Does Userlike use cookies and if yes, what for?Does Userlike use cookies and if yes, what for?How does Userlike handle personal data? Where are these stored and how are they secured?How does Userlike handle personal data? Where are these stored and how are they secured?Which personal data does Userlike acquire, save and use?Which personal data does Userlike acquire, save and use?What are you using AWS Cloudfront for?What are you using AWS Cloudfront for?How can I avoid gathering personal data about my contacts?How can I avoid gathering personal data about my contacts?What kind of data is being logged in my Userlike account and how can I access the data?What kind of data is being logged in my Userlike account and how can I access the data?Do you have any password requirements implemented?Do you have any password requirements implemented?Is your WhatsApp integration GDPR compliant?Is your WhatsApp integration GDPR compliant?How can I show a privacy notice before the chat?How can I show a privacy notice before the chat?Is Userlike GDPR compliant?Is Userlike GDPR compliant?Does the use of Userlike require the consent of the user?Does the use of Userlike require the consent of the user?Can you demonstrate your TOMs (Technical and Organizational Measures) for data security accordingly?Can you demonstrate your TOMs (Technical and Organizational Measures) for data security accordingly?What is a login verification?What is a login verification?How should we proceed if our end customers want to exercise their GDPR rights?How should we proceed if our end customers want to exercise their GDPR rights?Is it possible to pseudonymize operator profiles?Is it possible to pseudonymize operator profiles?How can I delete my chat data automatically?How can I delete my chat data automatically?Do I have anything to do in regards to the new Swiss Data Protection Act?Do I have anything to do in regards to the new Swiss Data Protection Act?

Integration

How can I integrate Userlike in my Webpage?How can I integrate Userlike in my Webpage?How do I integrate Userlike into an internal network?How do I integrate Userlike into an internal network?Where do I find the Widget Secret?Where do I find the Widget Secret?Can I integrate Userlike with other softwares or services?Can I integrate Userlike with other softwares or services?Where do I find the Widget Code?Where do I find the Widget Code?Can I use a tracking tool?Can I use a tracking tool?Does Userlike offer a Javascript API?Does Userlike offer a Javascript API?

Troubleshoting

How do I integrate Userlike into an internal network?How do I integrate Userlike into an internal network?Can I check the Userlike Status?Can I check the Userlike Status?Why is only one Operator receiving chats?Why is only one Operator receiving chats?Why can't I log in after the 14-day trial?Why can't I log in after the 14-day trial?How do I open the Browser Console?How do I open the Browser Console?Why does the Chat Button not appear on my website?Why does the Chat Button not appear on my website?Why is my analytics data not loading?Why is my analytics data not loading?Why can't I access my Message Center?Why can't I access my Message Center?How do I activate/deactivate an operator?How do I activate/deactivate an operator?WhatsApp TroubleshootingWhatsApp TroubleshootingHow can I reset or change my password?How can I reset or change my password?

Account & Billing

How can I delete my Userlike Account?How can I delete my Userlike Account?What options do I have after the Userlike Trial?What options do I have after the Userlike Trial?How can I transfer owner rights to another Operator?How can I transfer owner rights to another Operator?Why can't I log in after the 14-day trial?Why can't I log in after the 14-day trial?How can I reset my password?How can I reset my password?How do I change my password?How do I change my password?How can I change the email address for my invoices?How can I change the email address for my invoices?Why is my Password reset not working?Why is my Password reset not working?Why does the error message "Your email address appears to be invalid" appear?Why does the error message "Your email address appears to be invalid" appear?How can I view and download my invoice?How can I view and download my invoice?How can I change my billing address?How can I change my billing address?Are there any discounts available?Are there any discounts available?How do I cancel my subscription?How do I cancel my subscription?Can I add extra operators?Can I add extra operators?Can I reset or change my password?Can I reset or change my password?How can I work with different organizations?How can I work with different organizations?How can I upgrade my account?How can I upgrade my account?

IT Security

What are your data security measures?What are your data security measures?Where can I find the contact details of the IT security officer and the data protection officer of Userlike and Hetzner?Where can I find the contact details of the IT security officer and the data protection officer of Userlike and Hetzner?Is the connection between the provider and end user encrypted using a suitable encryption method?Is the connection between the provider and end user encrypted using a suitable encryption method?Is data encrypted on our servers?Is data encrypted on our servers?

Features

AI Automation Hub

AI Automation Hub: Frequently asked questionsAI Automation Hub: Frequently asked questionsAI Automation Hub: PricingAI Automation Hub: PricingAI Automation Hub: Knowledge BaseAI Automation Hub: Knowledge BaseAutomation Hub: AI chatbotAutomation Hub: AI chatbotAI Automation Hub: How to write knowledge base entriesAI Automation Hub: How to write knowledge base entries

Channels

What is a channel?What is a channel?About the WhatsApp IntegrationAbout the WhatsApp IntegrationWhatsApp Registration ProcessWhatsApp Registration ProcessWhatsapp registration for government organizationsWhatsapp registration for government organizationsWhatsApp PricingWhatsApp PricingMessaging with WhatsApp BusinessMessaging with WhatsApp BusinessIs your WhatsApp integration GDPR compliant?Is your WhatsApp integration GDPR compliant?WhatsApp TroubleshootingWhatsApp TroubleshootingWhich number can I use for my WhatsApp integration?Which number can I use for my WhatsApp integration?Why do I need message templates?Why do I need message templates?How can I use WhatsApp?How can I use WhatsApp?How do I integrate with WhatsApp?How do I integrate with WhatsApp?How can I place a cancellation for the WhatsApp Business API?How can I place a cancellation for the WhatsApp Business API?How can I get a verified Whatsapp Business Account with Green Badge?How can I get a verified Whatsapp Business Account with Green Badge?Whatsapp’s channel feature compared with the Business APIWhatsapp’s channel feature compared with the Business API

Chatting with Userlike

What are the routing rules for incoming chats?What are the routing rules for incoming chats?Does Userlike offer Video-Calls?Does Userlike offer Video-Calls?Is it possible to start a conversation with a contact?Is it possible to start a conversation with a contact?Can I transfer a chat to another Operator?Can I transfer a chat to another Operator?Can I see a preview of what contacts are typing?Can I see a preview of what contacts are typing?How do I prevent Operators from receiving chats unless they are actively forwarded to them?How do I prevent Operators from receiving chats unless they are actively forwarded to them?How can I export or dispatch transcripts?How can I export or dispatch transcripts?Are there limitations for File Upload and Voice Messages?Are there limitations for File Upload and Voice Messages?What are the filter options?What are the filter options?How do I send a Chat Transcript to an email address?How do I send a Chat Transcript to an email address?How does the live translation work?How does the live translation work?What are the technical requirements for audio calls?What are the technical requirements for audio calls?How can I reply to an offline message?How can I reply to an offline message?What happens to ended conversations?What happens to ended conversations?Why is the time zone not displayed correctly in my messages?Why is the time zone not displayed correctly in my messages?How can I tell if a contact is online?How can I tell if a contact is online?Can I import contacts?Can I import contacts?Custom Data FieldsCustom Data Fields

Widget / Chat Button

What about when I'm not online?What about when I'm not online?What languages are available for my Chat Widget?What languages are available for my Chat Widget?What is a Widget?What is a Widget?Can I create a custom chat button?Can I create a custom chat button?Why do I need a Messenger URL?Why do I need a Messenger URL?How do I setup a Widget Goal?How do I setup a Widget Goal?How do I assign an Operator to a specific Widget?How do I assign an Operator to a specific Widget?How can I change the behavior of the Widget?How can I change the behavior of the Widget?How can I add a Chat Macro with several translations?How can I add a Chat Macro with several translations?Why do I not get a proactive chat invitation?Why do I not get a proactive chat invitation?I changed the Widget. Why can't I see my changes?I changed the Widget. Why can't I see my changes?Can I use a custom font?Can I use a custom font?Why does the Chat Button not appear on my website?Why does the Chat Button not appear on my website?Why is the operator sometimes different in proactive mode than in the actual chat?Why is the operator sometimes different in proactive mode than in the actual chat?What is the difference between proactive messages and the welcome bubble and how do they work?What is the difference between proactive messages and the welcome bubble and how do they work?Why is there a delay when sending a transcript?Why is there a delay when sending a transcript?What is a button profile?What is a button profile?What is the Widget z-index?What is the Widget z-index?Can I hide the chat button?Can I hide the chat button?How do audio- and video-calls work?How do audio- and video-calls work?Can Userlike be integrated into a mobile app?Can Userlike be integrated into a mobile app?

Analytics

If I delete a chat topic will it remove the topic from all of the previous chat transcripts?If I delete a chat topic will it remove the topic from all of the previous chat transcripts?Which KPIs does Userlike Analytics offer?Which KPIs does Userlike Analytics offer?Why is my analytics data not loading?Why is my analytics data not loading?

Chatbots

Why do I need a chatbot operator?Why do I need a chatbot operator?

Whatsapp Campaigns

Whatsapp Campaigns PricingWhatsapp Campaigns PricingWhatsapp Campaigns FAQWhatsapp Campaigns FAQ

Best practices

How can I make sure I don't miss any chats?How can I make sure I don't miss any chats?How many chat sessions should I have simultaneously?How many chat sessions should I have simultaneously?How can I increase my chat acceptance and traffic?How can I increase my chat acceptance and traffic?Can I block contacts?Can I block contacts?