Can I see a Userlike Product Tour?How do I get started with Userlike?What is Userlike?Can I test Userlike for free?Which browsers are compatible with Userlike?What are Userlike's service hours?Will Userlike slow down my site?Do I need a developer to set up Userlike?
Getting to know Userlike
How do I integrate Userlike into an internal network?Can I check the Userlike Status?Why is only one Operator receiving chats?Why can't I log in after the 14-day trial?How do I open the Browser Console?Why does the Chat Button not appear on my website?Why is my analytics data not loading?Why can't I access my Message Center?How do I activate/deactivate an operator?WhatsApp TroubleshootingHow can I reset or change my password?
How can I delete my Userlike Account?What options do I have after the Userlike Trial?How can I transfer owner rights to another Operator?Why can't I log in after the 14-day trial?How can I reset my password?How do I change my password?How can I change the email address for my invoices?Why is my Password reset not working?Why does the error message "Your email address appears to be invalid" appear?How can I view and download my invoice?How can I change my billing address?Are there any discounts available?How do I cancel my subscription?Can I add extra operators?Can I reset or change my password?How can I work with different organizations?How can I upgrade my account?
Account & Billing
What are your data security measures?Where can I find the contact details of the IT security officer and the data protection officer of Userlike and Hetzner?Is the connection between the provider and end user encrypted using a suitable encryption method?Is data encrypted on our servers?
AI Automation Hub: Frequently asked questionsAI Automation Hub: PricingAI Automation Hub: Knowledge BaseAutomation Hub: AI chatbotAI Automation Hub: How to write knowledge base entries
AI Automation Hub
What is a channel?About the WhatsApp IntegrationWhatsApp Registration ProcessWhatsapp registration for government organizationsWhatsApp PricingMessaging with WhatsApp BusinessIs your WhatsApp integration GDPR compliant?WhatsApp TroubleshootingWhich number can I use for my WhatsApp integration?Why do I need message templates?How can I use WhatsApp?How do I integrate with WhatsApp?How can I place a cancellation for the WhatsApp Business API?How can I get a verified Whatsapp Business Account with Green Badge?Whatsapp’s channel feature compared with the Business API
What are the routing rules for incoming chats?Does Userlike offer Video-Calls?Is it possible to start a conversation with a contact?Can I transfer a chat to another Operator?Can I see a preview of what contacts are typing?How do I prevent Operators from receiving chats unless they are actively forwarded to them?How can I export or dispatch transcripts?Are there limitations for File Upload and Voice Messages?What are the filter options?How does the live translation work?What are the technical requirements for audio calls?How can I reply to an offline message?What happens to ended conversations?Why is the time zone not displayed correctly in my messages?How can I tell if a contact is online?Can I import contacts?Custom Data Fields
Chatting with Userlike
What about when I'm not online?What languages are available for my Chat Widget?What is a Widget?Can I create a custom chat button?Why do I need a Messenger URL?How do I setup a Widget Goal?How do I assign an Operator to a specific Widget?How can I change the behavior of the Widget?How can I add a Chat Macro with several translations?Why do I not get a proactive chat invitation?I changed the Widget. Why can't I see my changes?Can I use a custom font?Why does the Chat Button not appear on my website?Why is the operator sometimes different in proactive mode than in the actual chat?What is the difference between proactive messages and the welcome bubble and how do they work?Why is there a delay when sending a transcript?What is a button profile?What is the Widget z-index?Can I hide the chat button?How do audio- and video-calls work?Can Userlike be integrated into a mobile app?
Widget / Chat Button
If I delete a chat topic will it remove the topic from all of the previous chat transcripts?Which KPIs does Userlike Analytics offer?Why is my analytics data not loading?
Why do I need a chatbot operator?
Whatsapp Campaigns PricingWhatsapp Campaigns FAQ
How can I make sure I don't miss any chats?How many chat sessions should I have simultaneously?How can I increase my chat acceptance and traffic?Can I block contacts?