How can I tell if a contact is online?

In the Message Center, you will see either a green or a black circle next to your contact's icon. The green circle means that your contact is currently online. The black circle indicates that your contact is not available (anymore). In this case your contact has either left the page or closed the tab or browser.
Image without caption
In addition, LIVE conversations, i.e. a conversation where both parties are online and writing at the same time, have an extra label:
Image without caption


Even if your contact is no longer online, you can still continue the conversation offline. If your contact has left their contact details, they will be informed by email as soon as you reply. Otherwise, they will only see the answer when they return to your page and open the chat again.
You activate the contact data query ("Registration" in both online mode and offline mode) in your widget editor under the tab "Chat >Behavior".

How can I see which channel a chat was started on?

If you have connected different channels (for example WhatsApp, Facebook Messenger, Telegram etc.) to your widget, you can see which channel your contact is contacting you through. Here, the respective channel logo is displayed next to the conversation:
Image without caption