We are using Amazon Web Services Cloudfront as a content delivery
network, a global network of servers, to ensure an equally fast delivery
of our contents and services everywhere in the world. The content
entails JavaScript files, so basically, our Chat Widgets. The Widgets
deliver the source code that’s required for the execution of our chat
software. AWS CDN also delivers the images and stylesheet files of our
website
www.userlike.com.
When using the CDN to deliver the technical components (such as
website images, JavaScript code, stylesheet files), only the following
personal data is processed by AWS and deleted after 24 hours:
- IP address
- Browser
- Operating system
- Timestamp
- Encryption algorithm
- Encryption protocol
We use Amazon Web Service Route 53 (AWS Route 53) to provide our core
service of communication between server and client, which enables us to
provide the live chat. AWS Cloudfront is globally certified in regards
to cybersecurity. It is also considered a HIPAA-eligible service.
Note
The chat transcripts and all personal data are stored exclusively
on servers of the company Hetzner GmbH in Germany (Falkenstein).