You can create a WABA with a phone number that is already registered in the WhatsApp Business App (Android or iPhone) without deleting the existing account.
Once onboarded, you can send messages at scale using the WhatsApp Business API while maintaining one-on-one messaging in the WhatsApp Business App. Messages send and received via API will be available in the App and vice-versa.
See more details below:
Key Benefits
- Maintain access to the WhatsApp Business App while using the WhatsApp Business API.
- Message at scale via the API while retaining one-to-one messaging in the app.
- Simplifies migration for businesses already using WhatsApp Business App.
Important: Do not uninstall the WhatsApp Business App after onboarding. This will disconnect the number from the platform.
Limitations & Restrictions
- Coexistence is not compatible with APIs that are not officially supported. So, if that’s your use case, please know that those will be deactivated and we cannot offer support for unofficial products.
- WhatsApp Business account phone numbers with country codes from the following locations are not Supported:
Countries
- Australia
- India
- Japan
- Nigeria
- Philippines
- Russia
- South Korea
- South Africa
- Turkey
Regions or Kingdoms
- European Economic Area
- European Union
- United Kingdom