Userlike offers you the option to display operator-related KPIs in Analytics, such as response times, in an anonymized format to comply with your company's data protection rules.
As an account owner, make these adjustments directly in the Organization Settings. Click on the name of the organization you want to edit and scroll all the way down.
Here you have the option to configure operator privacy settings:
Display all data:
Shows all available operators, allowing you to perform detailed performance analysis for all individual operators.
Pseudonymize operator data:
Operator names are consistently mapped to generic names ("Operator 1", "Operator 2", ...), allowing you to continue comparing operators without revealing their identity.
Hide operator details:
No operator-related information is included in the Userlike Analytics evaluation.