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Userlike.com - FAQ

Getting to know Userlike

Data Privacy

Integration

Troubleshooting

Account & Billing

IT Security

AI Automation Hub

Analytics

Channels

Chatbots

Chatting with Userlike

Whatsapp Campaigns

Widget / Chat Button

Mobile App

Features

Best practices

Can I see a Userlike Product Tour?

How do I get started with Userlike?

What is Userlike?

Can I test Userlike for free?

Which browsers are compatible with Userlike?

What are Userlike's service hours?

Will Userlike slow down my site?

Do I need a developer to set up Userlike?

Which Privacy Policy text can you suggest for my webpage?

Does Userlike use cookies and if yes, what for?

How does Userlike handle personal data? Where are these stored and how are they secured?

Which personal data does Userlike acquire, save and use?

What are you using AWS Cloudfront for?

How can I avoid gathering personal data about my contacts?

What kind of data is being logged in my Userlike account and how can I access the data?

Do you have any password requirements implemented?

Is your WhatsApp integration GDPR compliant?

How can I show a privacy notice before the chat?

Is Userlike GDPR compliant?

Does the use of Userlike require the consent of the user?

Can you demonstrate your TOMs (Technical and Organizational Measures) for data security accordingly?

What is a login verification?

How should we proceed if our end customers want to exercise their GDPR rights?

Is it possible to pseudonymize operator profiles?

How can I delete my chat data automatically?

Do I have anything to do in regards to the new Swiss Data Protection Act?

Information regarding the WhatsApp Cloud API switch (April 2024)

How can I integrate Userlike in my Webpage?

How do I integrate Userlike into an internal network?

Where do I find the Widget Secret?

Can I integrate Userlike with other softwares or services?

Where do I find the Widget Code?

Can I use a tracking tool?

Does Userlike offer a Javascript API?

Can I check the Userlike Status?

Why is only one Operator receiving chats?

Why can't I log in after the 14-day trial?

How do I open the Browser Console?

Why does the Chat Button not appear on my website?

Why is my analytics data not loading?

Why can't I access my Message Center?

How do I activate/deactivate an operator?

WhatsApp Troubleshooting

How can I reset or change my password?

How can I delete my Userlike Account?

What options do I have after the Userlike Trial?

How can I transfer owner rights to another Operator?

How can I reset my password?

How do I change my password?

How can I change the email address for my invoices?

Why is my Password reset not working?

Why does the error message "Your email address appears to be invalid" appear?

How can I view and download my invoice?

How can I change my billing address?

Are there any discounts available?

How do I cancel my subscription?

Can I add extra operators?

Can I reset or change my password?

How can I work with different organizations?

How can I upgrade my account?

Does Userlike offer discounts for non-profit organizations?

What are your data security measures?

Where can I find the contact details of the data protection officer of Userlike?

Is the connection between the provider and end user encrypted using a suitable encryption method?

Is data encrypted on our servers?

AI Automation Hub: Frequently asked questions

AI Automation Hub: Pricing

AI Automation Hub: Knowledge Base

AI Automation Hub: Statistics

Automation Hub: AI chatbot

AI Automation Hub: How to write knowledge base entries

What is a workflow?

How do you create a workflow?

Can I prevent the AI chatbot from forwarding to human operators?

AI Automation Hub: Knowledge Base best practices

What is a channel?

About the WhatsApp Integration

WhatsApp Registration Process

Whatsapp registration for government organizations

WhatsApp Pricing

Messaging with WhatsApp Business

Which number can I use for my WhatsApp integration?

Why do I need message templates?

How can I use WhatsApp?

How do I integrate with WhatsApp?

How can I place a cancellation for the WhatsApp Business API?

How can I get a verified Whatsapp Business Account with Green Badge?

Whatsapp’s channel feature compared with the Business API

What happens to already connected Whatsapp channels in the Free Plan

WhatsApp Per-User Marketing Template Message Limits

What requirements must be met in order to create an Instgram channel in Userlike?

Email Channel Limitations

Can I switch off the reference to Userlike in my email channel conversations?

How can I use placeholders in WhatsApp templates within support conversations?

Why do my contacts see our phone number on WhatsApp and not the display name?

What resolution should my WhatsApp profile picture have?

How to delete a WhatsApp business Account APP account?

All documents

Userlike FAQ

Gibt es Mindestvoraussetungen für mein Smartphone, um die mobile App zu nutzen?

German